Terms & Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.airam.co.uk (the "Site"). This Site is owned and operated by Airam LTD.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of Airam LTD and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Sale of Services
These Terms and Conditions govern the sale of services available on our Site.

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

The following services are available on our Site:

· Weekly Cleaning

· Fort-nightly Cleaning

· Monthly Cleaning

· Deep Clean

· One-off cleaning

· Commercial/Business Cleaning

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Subscriptions
Your subscription does not automatically renew. You will be notified before your next payment is due and must authorize that payment in order for your subscription to continue.

Payments Terms

By booking or receiving services from Airam Ltd, the customer agrees to the following payment terms.

Accepted Payment Methods
Payments for services provided by Airam Ltd must be made via bank transfer or Faster Payments to the bank account details provided on the relevant invoice.
For customers with agreed routine or recurring cleaning services, payment may also be made via standing order, subject to prior agreement with the Company.
All bank account details required for payment will be provided on the customer’s invoice.

Invoicing

Invoices will be issued to customers within 48 hours following the completion of the service. Each invoice will clearly outline the services provided, the total amount due, and the Company’s payment details.

Customers are responsible for ensuring payment is made in accordance with the payment terms stated on the invoice.

Payment Due Date

Payment is due within 72 hours of the completion of the service or the issuance of the invoice, whichever occurs first.

Customers must ensure that the reference stated on the invoice is to be used as the reference when making the bank transfer or payment to enable accurate processing and record keeping.

Partial payments are not accepted unless otherwise agreed in writing by the Company.

Late Payments and Fees
If payment is not received within the specified payment period, the Company reserves the right to apply a late payment fee of 10% of the total outstanding invoice amount.
Late payments may also result in the temporary suspension of services until all outstanding balances have been paid in full.

Recovery of Outstanding Payments

In the event of non-payment, the Company will make reasonable attempts to recover the outstanding balance. This may include contacting the customer through email, SMS, WhatsApp, and telephone.

If payment remains outstanding after reasonable reminders and opportunities to settle the balance have been provided, the Company reserves the right to suspend services and pursue legal recovery of the outstanding debt.

Any costs associated with the recovery of unpaid invoices may be added to the outstanding balance where permitted by law.

Invoice Queries

If a customer has any questions or concerns regarding an invoice, they must contact the Company by email at finance@airam.co.uk and include the relevant invoice number in the subject line.

The Company aims to respond to invoice-related queries within 48 hours of receiving the enquiry.

Completion of Service and Payment Obligation

Once a service has been completed at the customer’s property, the customer remains responsible for full payment of the service provided in accordance with these payment terms.

Completion of the cleaning service constitutes confirmation that the service has been delivered and that payment is due in accordance with the issued invoice.

Service Concerns or Quality Issues

If a customer is dissatisfied with any aspect of the service provided, they must notify the Company within 24 hours of the service being completed.

The Company will review the concern and, where appropriate, may offer to return and rectify the issue within a reasonable timeframe.

Failure to notify the Company within this timeframe may limit the Company’s ability to investigate or resolve the concern. Raising a service concern does not remove the customer’s obligation to pay the invoice within the stated payment terms.

Taxes

At present, Airam Ltd is not registered for VAT, and therefore VAT is not charged on services provided. Should the Company become VAT registered in the future, VAT may be applied to services in accordance with applicable regulations.

Statutory Interest on Late Payments

Without prejudice to any other rights available to the Company, overdue invoices may be subject to statutory interest and compensation charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Where applicable, the Company reserves the right to charge:

Statutory interest on overdue amounts, calculated at the applicable rate above the Bank of England base rate; and
Reasonable debt recovery costs and fixed compensation charges permitted under applicable legislation.

These charges may be applied to any unpaid invoices that remain outstanding beyond the agreed payment terms.

Property Access

Customers are responsible for ensuring that the Company’s cleaners are provided with safe and reasonable access to the property at the agreed service time.

Where access arrangements are required (such as keys, entry codes, or building access), the customer must ensure that accurate instructions are provided prior to the scheduled appointment.

If the Company is unable to access the property at the agreed time due to circumstances within the customer’s control, including but not limited to locked premises, incorrect access details, or the customer not being present when required, the Company reserves the right to charge an access failure fee equivalent to one (1) hour of the standard service rate for the booked service. This fee covers staff time, travel costs, and operational expenses.

For commercial properties, the Customer must provide details of any specific health and safety protocols, security alarm codes, or out-of-hours access requirements at least 24 hours before the first service.

Cancellations and Rescheduling

Customers may request to cancel or reschedule a cleaning appointment by providing reasonable notice to the Company.

Where a cancellation or rescheduling request is made less than 24 hours before the scheduled service time, the Company reserves the right to charge a cancellation fee equal to 50% of the quoted or booked service cost.

This fee reflects the time reserved for the appointment and the operational costs incurred by the Company in scheduling staff and resources.

The Company will make reasonable efforts to accommodate rescheduling requests where operationally possible.

Damage and Liability

The Company takes reasonable care in providing its cleaning services and aims to maintain high professional standards at all times.

Customers must notify the Company of any damage, breakage, or service-related concerns within 24 hours of the completion of the service. This timeframe allows the Company to properly review and investigate the matter.

Failure to report an issue within this period may limit the Company’s ability to investigate the concern.

The Company shall not be held liable for:

Pre-existing damage, normal wear and tear, or deterioration of items, surfaces, or fixtures
Damage caused by faulty, unstable, or improperly installed fixtures, fittings, or furniture
Damage resulting from the use of customer-supplied cleaning products, tools, or equipment
Damage caused by the use of bleach or other harsh chemicals if specifically requested by the customer against the Company’s recommendation.

Where it is determined that damage has occurred as a direct result of the Company’s negligence, the Company’s liability will be limited to the reasonable cost of repair or replacement of the affected item, subject to review and agreement between both parties.

NON-SOLICITATION
You, the client, understand and agree that any attempt on the part of the either you or the Cleaning Employee to induce other employees or contractors to leave the Employer's employ, or any effort by the Employee to interfere with the Employer's relationship with its other employees and contractors would be harmful and damaging to the Employer.

You will not in anyway, directly or indirectly:
· Induce or attempt to induce any employee or contractor of the Employer to quit

employment or retainer with the Employer

· Otherwise interfere with or disrupt the Employer's relationship with its employees and contractors

· Discuss employment opportunities or provide information about competitive employment to any of the Employer's employees or contractors

· Solicit, entice, or hire away any employee or contractor of the Employer for the purpose of an employment opportunity that is in competition with the Employer.

In the event that you engage a Cleaning Employee of Airam LTD independently within six (6) months of their last service provided via the Company, you agree to pay Airam LTD a referral/recruitment fee of £1,000 to cover our recruitment and training costs.

Right to Cancel and Receive Reimbursement
If you are a consumer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase services from us within 14 days without giving notice. The cancellation period:

· Will end 14 days from the date of purchase when you purchased a service.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at admin@airam.co.uk or by phone at 07940 796321.

The right to cancel does not apply to:

· Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;

· Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance;

· Newspapers, magazines, or periodicals, except for subscriptions to such publications; and

· Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date or period of performance.

· Business-to-Business (B2B) contracts, as the 14-day cooling-off period is a consumer right only

Effects of Cancellation
If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Return of Property
Upon the expiry or termination of our services, Airam LTD will return to the Client any property, documentation, records, or Confidential Information which is the property of the Client.

Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Marketing Photography

We may request permission to take photographs of the cleaning services carried out at your property for marketing purposes.

This is entirely optional and will only be done with your prior written consent. Any such photographs will be focused on the cleaning results and will not include personal items, family photos, or identifying features of your home.

Refusal to provide consent will not affect the provision or quality of our services. Where consent is given, customers retain the right to withdraw it at any time by contacting us, after which we will promptly remove the images from our active marketing materials.

Limitation of Liability
Airam LTD and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Airam LTD and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Services or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

07940 796321

admin@airam.co.uk

374 Rayners Lane, Harrow, HA5 5DY

You can also contact us through the Contact Us/Feedback form available on our Site.

Amended: 23rd day of April, 2026